I would like to see DART proactively notify the vanpool drivers and back up drivers regarding the city of Des Moines road closures that will impact Vanpool routes. They are aware of these closures for their bus routes, they should be able to shoot out an email to all drivers and back up drivers of any upcoming changes due to construction, festivals, parades, etc... so that we have time to plan a temporary reroute and ...more »
Transit agencies should encourage riders to use certain tags on Twitter (such as #hotcar) to help them keep track of maintenance issues that riders will easily see or experience on a day-to-day basis.
Agencies should use Facebook more to run contests and communicate with riders. Many riders are on Facebook already and it would be easy to get ideas.
LA Metro does a pretty good job at using Instagram (photo blogging) to engage riders, including contests that enable riders to win prizes. They also repost images of transit infrastructure in LA and elsewhere, encouraging riders to take photos of transit.
Transit agencies need to develop a social media strategy that fits their needs. They need to consider their goals and the amount of resources they are willing to dedicate to these programs. Then they need to choose the appropriate platforms (e.g., Facebook, YouTube, Twitter, etc.), recognising specifically that each of these platforms has a different personality and requires a different level of involvement. What ...more »
Agencies should appoint an ombudsman who can represent the interests of riders when they submit comments, questions, or complaints. S/he would be responsible for investigating rider complaints and responding to comments.
Twitter can be a two-way street where agencies communicate with riders directly. People at agencies can also make sure that any service complaints are directed to the appropriate department. But often, just an acknowledgement and apology for a service issue can difuse a negative situation.
Now that the rainy season is upon us I feel the county should work harder at ensuring these benches are covered. We all know that we cant predict when it rains so I dont feel we should have to be drenched. I work on Powerline road and the only one covered is at Oakland Park Blvd. Please have these covered
Transit agencies sometimes have webforms to allow riders to submit complaints, but in many cases the rider is responsible for filling out several fields (which they may not know anything about) to route the complaint. The agency should worry about that, and have simplified apps to allow riders to easily submit issues.
Riders should be able to provide photographic and/or video-based documentation of issues. This can be easily accommodated using existing smartphone technology. For location-enabled devices, users should be able to tag their report with the location of the issue.
A greater presence of transit staff at major hubs to assist passengers, answer questions, etc. or the implementation of volunteers called "transit ambassadors" who are placed at different transit centers to assist passengers.