Tools

Agency Blogging

Blogging is not just a tool for advocates, it can also be a tool for agencies. WMATA's Planning Department runs a blog (PlanItMetro) which it uses to communicate about planning studies and to get feedback on ideas and plans.

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Post Service Metrics

Riders may respond positively to being able to track the progress of a transit agency with respect to service metrics. WMATA posts these monthly, including the average availability of elevators and escalators, and the on-time performance of trains and buses.

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