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What types of comments would you like to send transit agencies (e.g., bus was early/late, operator behavior, public safety issues, cleanliness of the vehicle or bus stop, commendations for operators and staff)? What types of issues should agencies be encouraging feedback on (e.g., service quality, maintenance issues, public safety concerns, route and schedule planning, long range planning, fare policy)?

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Road Closure Notifications (DSM) for Vanpools

I would like to see DART proactively notify the vanpool drivers and back up drivers regarding the city of Des Moines road closures that will impact Vanpool routes. They are aware of these closures for their bus routes, they should be able to shoot out an email to all drivers and back up drivers of any upcoming changes due to construction, festivals, parades, etc... so that we have time to plan a temporary reroute and ...more »

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Encourage certain hashtags for tweeting transit service issues

Transit agencies should encourage riders to use certain tags on Twitter (such as #hotcar) to help them keep track of maintenance issues that riders will easily see or experience on a day-to-day basis.

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Develop Social Media Strategy

Transit agencies need to develop a social media strategy that fits their needs. They need to consider their goals and the amount of resources they are willing to dedicate to these programs. Then they need to choose the appropriate platforms (e.g., Facebook, YouTube, Twitter, etc.), recognising specifically that each of these platforms has a different personality and requires a different level of involvement. What ...more »

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Covered Bus Stops

Now that the rainy season is upon us I feel the county should work harder at ensuring these benches are covered. We all know that we cant predict when it rains so I dont feel we should have to be drenched. I work on Powerline road and the only one covered is at Oakland Park Blvd. Please have these covered

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Greater Presence of Transit Staff

A greater presence of transit staff at major hubs to assist passengers, answer questions, etc. or the implementation of volunteers called "transit ambassadors" who are placed at different transit centers to assist passengers.

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Bring Back OneBusAway Phone Number

Recently the OneBusAway phone number in the Puget Sound Region was disabled. Bring this useful tool back so that people with mobile phones that are not web enabled can once again get real time arrival information while they are en route. I heard that only about 2,000 people were using this service. I believe that is because it was not publicized well by the Puget Sound Region transit agencies. I still have the list ...more »

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IMPROVING PARA-TRANSIT: COMMUNICATION BETWEEN ALL ENTITIES

I use para-transit in King County, Washington. There appears to be multiple breakdowns in communication between the various stakeholders: First Student, Violia, Solid Ground Transit, and of course the various 'overload' entities: W.A.T.; Sunshine; N.W. Transport; etc.

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Easy reporting of problems

It should be easy to give feedback about route performance. For example, every time a bus leaves me behind because it is too crowded, I should be able to push a button on my phone and report the overcrowded conditions.

 

Then this kind of data should be used when making service adjustments.

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Bus wraps

Bus wraps are the ads that completely, or partially cover the outside of the bus and windows and make it impossible to see inside the bus, and hard to see out of the bus. They make riding the bus an even more miserable experience than it already can be. I think that even the tinted windows should be eliminated - being able to see both into and out of the bus is important not only aesthetically, and for orientation, ...more »

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Compressed Natural Gas Buses

Not that it hasn't been tried out yet, but If feasible, agencies should look for alternative fuels such as CNG for buses

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Bus stops and routes should be crowd-sourced info

A bus that is already going on a set route should allow for riders to request official stops to be added along the route. For example, in Brooklyn, there are no direct buses connected Canarsie/Flatlands to neighborhoods such as Gowanus or Park Slope even though buses drive through those two popular neighborhoods. Additionally, a bus route should be easily requested and put for review. For example, there are no buses ...more »

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System Optimization Feedback

Riders should be able to suggest changes to specific services based on their own experience. This could include items like poorly located bus stops, potential scheduling changes, and moving the time of an arrival/departure by a few minutes to allow a connection.

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