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What types of comments would you like to send transit agencies (e.g., bus was early/late, operator behavior, public safety issues, cleanliness of the vehicle or bus stop, commendations for operators and staff)? What types of issues should agencies be encouraging feedback on (e.g., service quality, maintenance issues, public safety concerns, route and schedule planning, long range planning, fare policy)?

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Encourage certain hashtags for tweeting transit service issues

Transit agencies should encourage riders to use certain tags on Twitter (such as #hotcar) to help them keep track of maintenance issues that riders will easily see or experience on a day-to-day basis.

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Develop Social Media Strategy

Transit agencies need to develop a social media strategy that fits their needs. They need to consider their goals and the amount of resources they are willing to dedicate to these programs. Then they need to choose the appropriate platforms (e.g., Facebook, YouTube, Twitter, etc.), recognising specifically that each of these platforms has a different personality and requires a different level of involvement. What ...more »

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Road Closure Notifications (DSM) for Vanpools

I would like to see DART proactively notify the vanpool drivers and back up drivers regarding the city of Des Moines road closures that will impact Vanpool routes. They are aware of these closures for their bus routes, they should be able to shoot out an email to all drivers and back up drivers of any upcoming changes due to construction, festivals, parades, etc... so that we have time to plan a temporary reroute and ...more »

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