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What types of comments would you like to send transit agencies (e.g., bus was early/late, operator behavior, public safety issues, cleanliness of the vehicle or bus stop, commendations for operators and staff)? What types of issues should agencies be encouraging feedback on (e.g., service quality, maintenance issues, public safety concerns, route and schedule planning, long range planning, fare policy)?

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Identify good drivers

Riders should have an easy way to identify bus operators who are particularly helpful and demonstrate good customer service behavior.

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Communicate Beyond Current Ridership

Government (KC METRO and City of Seattle) should engage businesses and non-profits in encouraging ridership. Example: Seattle Opera offers free car garage parking promotions but does not offer bus fare to early season ticket subscribers. Help these organizations offer the message that there is a public transit option for getting to their events and businesses. A positive approach would be to publicly make a big deal ...more »

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Every bus visible on Google Maps in real-time.

Every bus should have a GPS transmitter, and its transmissions should be uploaded to Google Maps through a standard API which could be used by all transit agencies in the nation. Every bus in the nation should have a unique ID that would identify the route number and transit authority/system that each bus is a part of. The system should be smart enough to support light-rail systems, ride-sharing businesses, and perhaps ...more »

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System Optimization Feedback

Riders should be able to suggest changes to specific services based on their own experience. This could include items like poorly located bus stops, potential scheduling changes, and moving the time of an arrival/departure by a few minutes to allow a connection.

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Bus stops and routes should be crowd-sourced info

A bus that is already going on a set route should allow for riders to request official stops to be added along the route. For example, in Brooklyn, there are no direct buses connected Canarsie/Flatlands to neighborhoods such as Gowanus or Park Slope even though buses drive through those two popular neighborhoods. Additionally, a bus route should be easily requested and put for review. For example, there are no buses ...more »

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Bus wraps

Bus wraps are the ads that completely, or partially cover the outside of the bus and windows and make it impossible to see inside the bus, and hard to see out of the bus. They make riding the bus an even more miserable experience than it already can be. I think that even the tinted windows should be eliminated - being able to see both into and out of the bus is important not only aesthetically, and for orientation, ...more »

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Compressed Natural Gas Buses

Not that it hasn't been tried out yet, but If feasible, agencies should look for alternative fuels such as CNG for buses

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IMPROVING PARA-TRANSIT: COMMUNICATION BETWEEN ALL ENTITIES

I use para-transit in King County, Washington. There appears to be multiple breakdowns in communication between the various stakeholders: First Student, Violia, Solid Ground Transit, and of course the various 'overload' entities: W.A.T.; Sunshine; N.W. Transport; etc.

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Easy reporting of problems

It should be easy to give feedback about route performance. For example, every time a bus leaves me behind because it is too crowded, I should be able to push a button on my phone and report the overcrowded conditions.

 

Then this kind of data should be used when making service adjustments.

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Bring Back OneBusAway Phone Number

Recently the OneBusAway phone number in the Puget Sound Region was disabled. Bring this useful tool back so that people with mobile phones that are not web enabled can once again get real time arrival information while they are en route. I heard that only about 2,000 people were using this service. I believe that is because it was not publicized well by the Puget Sound Region transit agencies. I still have the list ...more »

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Greater Presence of Transit Staff

A greater presence of transit staff at major hubs to assist passengers, answer questions, etc. or the implementation of volunteers called "transit ambassadors" who are placed at different transit centers to assist passengers.

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5 votes
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Covered Bus Stops

Now that the rainy season is upon us I feel the county should work harder at ensuring these benches are covered. We all know that we cant predict when it rains so I dont feel we should have to be drenched. I work on Powerline road and the only one covered is at Oakland Park Blvd. Please have these covered

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