Campaign: Touch

Acknowledge Receipt of a Complaint

An agency should get back to anyone who files a complaint within 24 hours so they know the issue has been received and is being dealt with.

Submitted by

Voting

35 votes
Active

Campaign: Topics

Identify good drivers

Riders should have an easy way to identify bus operators who are particularly helpful and demonstrate good customer service behavior.

Submitted by

Voting

30 votes
Active

Campaign: Topics

Communicate Beyond Current Ridership

Government (KC METRO and City of Seattle) should engage businesses and non-profits in encouraging ridership. Example: Seattle Opera offers free car garage parking promotions but does not offer bus fare to early season ticket subscribers. Help these organizations offer the message that there is a public transit option for getting to their events and businesses. A positive approach would be to publicly make a big deal ...more »

Submitted by

Voting

26 votes
Active

Campaign: Tools

Phone-Based Feedback

Despite the shift toward internet- and mobile-app-based reporting, riders should still have the option of reporting issues by telephone. Telephone-based reports should be part of the same issue-tracking system as electronically received reports.

Submitted by

Voting

24 votes
Active

Campaign: Topics

Every bus visible on Google Maps in real-time.

Every bus should have a GPS transmitter, and its transmissions should be uploaded to Google Maps through a standard API which could be used by all transit agencies in the nation. Every bus in the nation should have a unique ID that would identify the route number and transit authority/system that each bus is a part of. The system should be smart enough to support light-rail systems, ride-sharing businesses, and perhaps ...more »

Submitted by

Voting

24 votes
Active

Campaign: Topics

System Optimization Feedback

Riders should be able to suggest changes to specific services based on their own experience. This could include items like poorly located bus stops, potential scheduling changes, and moving the time of an arrival/departure by a few minutes to allow a connection.

Submitted by

Voting

21 votes
Active

Campaign: Topics

Bus stops and routes should be crowd-sourced info

A bus that is already going on a set route should allow for riders to request official stops to be added along the route. For example, in Brooklyn, there are no direct buses connected Canarsie/Flatlands to neighborhoods such as Gowanus or Park Slope even though buses drive through those two popular neighborhoods. Additionally, a bus route should be easily requested and put for review. For example, there are no buses ...more »

Submitted by

Voting

15 votes
Active

Campaign: Tools

Push notifications

Transit agencies should communicate with customers re: service disruptions by push notifications. NYT has a frequency that connotes just the right amount of urgency. Minor disruptions need not be pushed. Riders could subscribe their home or work stations and the agency could push significant service change info. Examples might include stations that are out of service for scheduled maintenance or temporary, unplanned disruption. ...more »

Submitted by

Voting

12 votes
Active

Campaign: Touch

Issue a Case Number for Complaints

When someone complains, they should be able to keep track of their complaint (online would be fantastic). For that purpose, the agency should assign a case number to each complaint and furnish that to the complaining party. MARTA does this and calls the number a HEAT number.

Submitted by

Voting

11 votes
Active

Campaign: Tools

Agency Blogging

Blogging is not just a tool for advocates, it can also be a tool for agencies. WMATA's Planning Department runs a blog (PlanItMetro) which it uses to communicate about planning studies and to get feedback on ideas and plans.

Submitted by

Voting

10 votes
Active

Campaign: Touch

Post Service Metrics

Riders may respond positively to being able to track the progress of a transit agency with respect to service metrics. WMATA posts these monthly, including the average availability of elevators and escalators, and the on-time performance of trains and buses.

Submitted by

Voting

9 votes
Active

Campaign: Topics

Bus wraps

Bus wraps are the ads that completely, or partially cover the outside of the bus and windows and make it impossible to see inside the bus, and hard to see out of the bus. They make riding the bus an even more miserable experience than it already can be. I think that even the tinted windows should be eliminated - being able to see both into and out of the bus is important not only aesthetically, and for orientation, ...more »

Submitted by

Voting

8 votes
Active