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Greater Presence of Transit Staff

A greater presence of transit staff at major hubs to assist passengers, answer questions, etc. or the implementation of volunteers called "transit ambassadors" who are placed at different transit centers to assist passengers.

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Covered Bus Stops

Now that the rainy season is upon us I feel the county should work harder at ensuring these benches are covered. We all know that we cant predict when it rains so I dont feel we should have to be drenched. I work on Powerline road and the only one covered is at Oakland Park Blvd. Please have these covered

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Road Closure Notifications (DSM) for Vanpools

I would like to see DART proactively notify the vanpool drivers and back up drivers regarding the city of Des Moines road closures that will impact Vanpool routes. They are aware of these closures for their bus routes, they should be able to shoot out an email to all drivers and back up drivers of any upcoming changes due to construction, festivals, parades, etc... so that we have time to plan a temporary reroute and ...more »

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Should Transit encourage riders to use WAZE or equivalent?

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Appoint an agency ombudsman

Agencies should appoint an ombudsman who can represent the interests of riders when they submit comments, questions, or complaints. S/he would be responsible for investigating rider complaints and responding to comments.

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Use geomapping tools to solicit feedback for route planning

To encourage participation in service planning, transit agencies should use geomapping tools that allow riders to suggest new or modified routes. Individuals can drop virtual pins onto electronic maps to identify activity centers or key origins and destinations. This technique has been used to crowdsource bikeshare locations but has not been widely used for transit planning.

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Update riders when issues are resolved

Transit agencies should update riders when they take action on a rider comment or request. In addition to notifying the individual who originally submitted the comment, agencies can share the results with other riders as well. One way to do this would be to thank the rider who submitted the comment in a public forum, possibly via electronic message sign or an ad on a bus or train. Closing the loop this way would reinforce ...more »

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Easy reporting of problems

It should be easy to give feedback about route performance. For example, every time a bus leaves me behind because it is too crowded, I should be able to push a button on my phone and report the overcrowded conditions.

 

Then this kind of data should be used when making service adjustments.

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Integrate Bus Arrival and Trip Mapping Apps

Currently I must use OneBusAway to figure out when buses are arriving and Google Maps to find the appropriate bus routes/connections for my trip. These software systems need to be integrated to make trip planning easier. This also reduces the mixed-messages user receive when the two apps are running different data (unscheduled changes, etc).

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Education and Crowd-Sourcing Ideas

The idea of crowd-sourcing public transit ideas is excellent for all the reasons crowd-sourcing is good (detailed local knowledge, fresh thinking, community connection, etc.) but, public transport is a complicated problem with many tradeoffs. A route change might make sense for a few people, but might be very expensive and/or negatively impact (e.g., delay) many more people. This was the idea behind my www.greencitystreets.com ...more »

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Develop Social Media Strategy

Transit agencies need to develop a social media strategy that fits their needs. They need to consider their goals and the amount of resources they are willing to dedicate to these programs. Then they need to choose the appropriate platforms (e.g., Facebook, YouTube, Twitter, etc.), recognising specifically that each of these platforms has a different personality and requires a different level of involvement. What ...more »

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Compressed Natural Gas Buses

Not that it hasn't been tried out yet, but If feasible, agencies should look for alternative fuels such as CNG for buses

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