Use geomapping tools to solicit feedback for route planning

To encourage participation in service planning, transit agencies should use geomapping tools that allow riders to suggest new or modified routes. Individuals can drop virtual pins onto electronic maps to identify activity centers or key origins and destinations. This technique has been used to crowdsource bikeshare locations but has not been widely used for transit planning.


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    Andrew Nash

    Of course, the customer feedback forums must include geolocation data just like seeclickfix and other reporting applications.

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