Update riders when issues are resolved

Transit agencies should update riders when they take action on a rider comment or request. In addition to notifying the individual who originally submitted the comment, agencies can share the results with other riders as well. One way to do this would be to thank the rider who submitted the comment in a public forum, possibly via electronic message sign or an ad on a bus or train. Closing the loop this way would reinforce the message that the agency listens to its customers and encourage others to submit their own comments and suggestions.


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  1. Comment
    Andrew Nash

    This is really a critical part of using web-based customer feedback forums. Great idea.

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