Transit agencies should communicate with customers re: service disruptions by push notifications. NYT has a frequency that connotes just the right amount of urgency. Minor disruptions need not be pushed. Riders could subscribe their home or work stations and the agency could push significant service change info. Examples might include stations that are out of service for scheduled maintenance or temporary, unplanned disruption. Riders with disabilities could subscribe to updates specifically on elevator/escalator status.
Idea No. 17