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The ability to offer feedback is very important. Some agencies do better than others. Prince George's County (MD) Transit does not post any information about how to provide feedback on their website. However, they do have a person responsible for receiving that feedback. Putting his name and email/phone on the web would be a great start.

Submitted by 9 months ago

Comments [1]

  1. Generic emails for feedback is better than personalized - that allows multiple people to respond, avoids delays if a person is on leave or changes jobs.

    8 months ago

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