Photo/Video-based Issue Reporting

Riders should be able to provide photographic and/or video-based documentation of issues. This can be easily accommodated using existing smartphone technology. For location-enabled devices, users should be able to tag their report with the location of the issue.


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  1. Comment
    Andrew Nash

    An important part of a transit agency's social media strategy is having a "reporting" system to highlight problems. This system should have a photo option (not sure about video). It's important to design these systems well. Having a seeclickfix type reporting system would be an excellent choice.

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