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Topics

Communicate Beyond Current Ridership

Government (KC METRO and City of Seattle) should engage businesses and non-profits in encouraging ridership. Example: Seattle Opera offers free car garage parking promotions but does not offer bus fare to early season ticket subscribers. Help these organizations offer the message that there is a public transit option for getting to their events and businesses. A positive approach would be to publicly make a big deal ...more »

Submitted by

Stage: Active

Feedback Score

26 votes

Topics

Every bus visible on Google Maps in real-time.

Every bus should have a GPS transmitter, and its transmissions should be uploaded to Google Maps through a standard API which could be used by all transit agencies in the nation. Every bus in the nation should have a unique ID that would identify the route number and transit authority/system that each bus is a part of. The system should be smart enough to support light-rail systems, ride-sharing businesses, and perhaps ...more »

Submitted by

Stage: Active

Feedback Score

24 votes

Tools

Phone-Based Feedback

Despite the shift toward internet- and mobile-app-based reporting, riders should still have the option of reporting issues by telephone. Telephone-based reports should be part of the same issue-tracking system as electronically received reports.

Submitted by

Stage: Active

Feedback Score

24 votes

Topics

System Optimization Feedback

Riders should be able to suggest changes to specific services based on their own experience. This could include items like poorly located bus stops, potential scheduling changes, and moving the time of an arrival/departure by a few minutes to allow a connection.

Submitted by

Stage: Active

Feedback Score

21 votes

Topics

Bus stops and routes should be crowd-sourced info

A bus that is already going on a set route should allow for riders to request official stops to be added along the route. For example, in Brooklyn, there are no direct buses connected Canarsie/Flatlands to neighborhoods such as Gowanus or Park Slope even though buses drive through those two popular neighborhoods. Additionally, a bus route should be easily requested and put for review. For example, there are no buses ...more »

Submitted by

Stage: Active

Feedback Score

15 votes

Tools

Push notifications

Transit agencies should communicate with customers re: service disruptions by push notifications. NYT has a frequency that connotes just the right amount of urgency. Minor disruptions need not be pushed. Riders could subscribe their home or work stations and the agency could push significant service change info. Examples might include stations that are out of service for scheduled maintenance or temporary, unplanned disruption. ...more »

Submitted by

Stage: Active

Feedback Score

12 votes

Tools

Agency Blogging

Blogging is not just a tool for advocates, it can also be a tool for agencies. WMATA's Planning Department runs a blog (PlanItMetro) which it uses to communicate about planning studies and to get feedback on ideas and plans.

Submitted by

Stage: Active

Feedback Score

10 votes

Touch

Post Service Metrics

Riders may respond positively to being able to track the progress of a transit agency with respect to service metrics. WMATA posts these monthly, including the average availability of elevators and escalators, and the on-time performance of trains and buses.

Submitted by

Stage: Active

Feedback Score

9 votes

Tools

Should Transit Systems have a posted FAQ Page?

Would a Frequently Asked Questions webpage be useful, sorted by general topic area? Topic Areas could be: Why Transit Current Transit Studies Information Needed to Comment on a Ride Transit Performance Dashboard - what does it mean? Some answers could include links to protected Word documents (pdfs aren't accessible to most screen-readers used by the blind). Perhaps a link to a translation service would be appropriate ...more »

Submitted by

Stage: Active

Feedback Score

8 votes

Topics

Bus wraps

Bus wraps are the ads that completely, or partially cover the outside of the bus and windows and make it impossible to see inside the bus, and hard to see out of the bus. They make riding the bus an even more miserable experience than it already can be. I think that even the tinted windows should be eliminated - being able to see both into and out of the bus is important not only aesthetically, and for orientation, ...more »

Submitted by

Stage: Active

Feedback Score

8 votes

Topics

Easy reporting of problems

It should be easy to give feedback about route performance. For example, every time a bus leaves me behind because it is too crowded, I should be able to push a button on my phone and report the overcrowded conditions.

Then this kind of data should be used when making service adjustments.

Submitted by

Stage: Active

Feedback Score

7 votes

Tools

Post Points of Contact

The ability to offer feedback is very important. Some agencies do better than others. Prince George's County (MD) Transit does not post any information about how to provide feedback on their website. However, they do have a person responsible for receiving that feedback. Putting his name and email/phone on the web would be a great start.

Submitted by

Stage: Active

Feedback Score

7 votes

Tools

Integrate Bus Arrival and Trip Mapping Apps

Currently I must use OneBusAway to figure out when buses are arriving and Google Maps to find the appropriate bus routes/connections for my trip. These software systems need to be integrated to make trip planning easier. This also reduces the mixed-messages user receive when the two apps are running different data (unscheduled changes, etc).

Submitted by

Stage: Active

Feedback Score

7 votes

Touch

Update riders when issues are resolved

Transit agencies should update riders when they take action on a rider comment or request. In addition to notifying the individual who originally submitted the comment, agencies can share the results with other riders as well. One way to do this would be to thank the rider who submitted the comment in a public forum, possibly via electronic message sign or an ad on a bus or train. Closing the loop this way would reinforce ...more »

Submitted by

Stage: Active

Feedback Score

7 votes

Tools

Education and Crowd-Sourcing Ideas

The idea of crowd-sourcing public transit ideas is excellent for all the reasons crowd-sourcing is good (detailed local knowledge, fresh thinking, community connection, etc.) but, public transport is a complicated problem with many tradeoffs. A route change might make sense for a few people, but might be very expensive and/or negatively impact (e.g., delay) many more people. This was the idea behind my www.greencitystreets.com ...more »

Submitted by

Stage: Active

Feedback Score

6 votes

Tools

Online Q&A Sessions

Lots of people have questions about transit, and transit agency representatives are well-suited to answer those questions. The issue is how to allow them to interact. In Washington the CEO/GM occasionally has an online live chat with reporters (like at the Washington Post).

Submitted by

Stage: Active

Feedback Score

6 votes

Tools

Use geomapping tools to solicit feedback for route planning

To encourage participation in service planning, transit agencies should use geomapping tools that allow riders to suggest new or modified routes. Individuals can drop virtual pins onto electronic maps to identify activity centers or key origins and destinations. This technique has been used to crowdsource bikeshare locations but has not been widely used for transit planning.

Submitted by

Stage: Active

Feedback Score

6 votes

Topics

Bring Back OneBusAway Phone Number

Recently the OneBusAway phone number in the Puget Sound Region was disabled. Bring this useful tool back so that people with mobile phones that are not web enabled can once again get real time arrival information while they are en route. I heard that only about 2,000 people were using this service. I believe that is because it was not publicized well by the Puget Sound Region transit agencies. I still have the list ...more »

Submitted by

Stage: Active

Feedback Score

6 votes

Tools

Feedback App

Transit agencies sometimes have webforms to allow riders to submit complaints, but in many cases the rider is responsible for filling out several fields (which they may not know anything about) to route the complaint. The agency should worry about that, and have simplified apps to allow riders to easily submit issues.

Submitted by

Stage: Active

Feedback Score

5 votes

Displaying 1 - 25 of 36 Ideas